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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Micheal Foutch

October 30, 2026

5  out of  5
rating by Micheal Foutch
"The team at Jerome Prazak is the best they have always helped me with every question issue and explanation for my coverage needs I highly recommend them to anybody who wants an honest and professional team all the staff in my opinion deserves a raise and a 4 week paid vacation 😀 👍 👏 😊"
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RICHARD BAKER

October 27, 2026

5  out of  5
rating by RICHARD BAKER
"Excellent return on my concerns about moving into Prescott Vly. Will keep on my file for future reference and possibly as my agent
Richard Baker"
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carolyn erdely

October 23, 2026

5  out of  5
rating by carolyn erdely
"Jerome acts in a very professional manner"
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Amber Berleen

October 23, 2026

5  out of  5
rating by Amber Berleen
"Kathy is always very kind and helpful with each call. She also gets back to me very quickly and always is honest with my options. I do recommend this office, thank you all"
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Amanda Turner

October 14, 2026

5  out of  5
rating by Amanda Turner
"Kathy is fantastic! She managed to get more than double my current coverage for half the price monthly compared to my previous insurance! Very satisfied with the customer care, speed, and affordability!"
We responded:
"Amanda, we love hearing this! It's wonderful that Kathy was able to help you find so much more coverage while saving you money each month. We take pride in making the insurance process quick, easy, and affordable, and we're so glad that was your experience. Thank you for trusting our office with your auto insurance needs and for sharing such a great review!"
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Bill & Kellee Parrish

October 13, 2026

5  out of  5
rating by Bill & Kellee Parrish
"We met the State Farm team at a car show downtown, we filled out our info and they followed up with us. We were interested in doing an insurance checkup and comparison with our current insurance. Kathy & Gina happily worked with us on options and pricing. We actually received much better home coverage for a slight increase in premium. Our auto coverage premium remained the same, with slightly better coverage. Very pleasurable experience! Glad we made the switch!"
We responded:
"Bill and Kellee, we're so glad our paths crossed at the car show! It was a pleasure getting to know you and helping you explore your insurance options. We're thrilled that Kathy and Gina were able to help you find better coverage and make the switch to State Farm such a positive experience. We truly appreciate your trust in our team and look forward to taking care of your insurance needs for years to come. Welcome to our State Farm family!"
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Wyatt Yates

October 9, 2026

5  out of  5
rating by Wyatt Yates
"I have always worked with Jerome’s office and they are always more than pleasant to work with. Ask for Gina!"
We responded:
"Wyatt, we can't thank you enough for your continued trust and loyalty to our office! It means so much to know that you've consistently had such positive experiences with our team. Gina is wonderful, and we're lucky to have her! We truly appreciate the opportunity to take care of your insurance needs and love having you as part of our State Farm family. Thank you for the kind words and for giving Gina a special shoutout!"
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Jen S

September 18, 2026

5  out of  5
rating by Jen S
"Wow! After days of searching for auto insurance that wont rip me off, I decided to go ahead and give State Farm a call. Kathy picked up the phone immediately and was super friendly. Told her what my needs were and couldn’t believe the amazing price given for car insurance. I told her Im going in and we can discuss further. When I walked in I was greeted by a friendly person and walked back to Kathys desk and we discussed further details. I just can’t believe how simple the process was after dealing with the nightmares online and their insane quote prices. Everyone in the building was real friendly and just what I needed after the headache of searching car insurance. I cant thank Kathy and her team enough. Thank You!!!!! Her quote smashed everything I found online and can’t believe it."
We responded:
"Jen, we absolutely love hearing this! After all the frustration you went through searching for insurance, we're so happy Kathy was able to turn things around and make the experience such a positive one! Finding great coverage at a price you're happy with shouldn't have to be stressful, and we're thrilled we could make it easy for you. Kathy and the entire team truly enjoy helping people, and it means so much that you felt welcomed and taken care of from the moment you called to the moment you walked through our door. We're so glad you gave us a chance, and we're excited to have you as part of our State Farm family! Thank you for such an amazing review!"
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carrie lancon

September 17, 2026

5  out of  5
rating by carrie lancon
"I phoned Kathy Roberts to help me understand why my homeowner's policy was not set to renew. From the beginning of the call, she was empathetic and kind. True to her word, she immediately investigated and got right back to me with accurate information. All good news! It is rare to work with someone who follows though and is truly professional and whose word is good. What a refreshing experience. I love Jerome and his entire team!"
We responded:
"Carrie, what a wonderful review! Your kind words truly mean the world to us. Kathy is such a special part of our team, and we're so happy she was able to put your mind at ease and get everything cleared up so quickly. We know how important it is to have someone you can trust, especially when it comes to your home. It means so much to know you feel that way about our office. We absolutely love having you as part of our State Farm family, and we appreciate you more than you know! Thank you for making our day with this beautiful review!"
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Lynn

September 10, 2026

5  out of  5
rating by Lynn
"Kathy was so helpful and friendly.
I got exactly what I needed and I’m more than happy
about the cost of my car insurance. I’m definitely staying with
this company and I highly recommend 🥰"
We responded:
"It’s wonderful to hear that Kathy made your experience such a positive one, Lynn! Finding the right coverage at a price you feel good about is exactly what we hope for. We’re grateful to have you with us and truly appreciate the recommendation! 😊"
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Bryan Villagran

September 2, 2026

5  out of  5
rating by Bryan Villagran
"Gina did an amazing job discussing our options without pressuring us and we were able to switch over to State Farm with a more comfortable price with better benefits."
We responded:
"Bryan, thank you so much for the wonderful review! We’re thrilled to hear that Gina made the process easy and comfortable while taking the time to walk you through your options without any pressure. It’s even better knowing we were able to help you find better coverage and benefits at a price you feel good about. We truly appreciate you choosing our State Farm office and look forward to being here for you whenever you need us!"
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Gina Schuetta

September 2, 2026

5  out of  5
rating by Gina Schuetta
"I am a local mortgage broker and this office gets all my referrals. Gina from their office is so knowledgeable and so helpful. All
Of their staff is, and if you want
The best in town this is your insurance company."
We responded:
"Gina, thank you so much for such an amazing review! It truly means the world to us that you trust our office enough to refer your clients, friends, and customers our way. We know how important those relationships are, and we never take that trust for granted. There’s no greater compliment than having someone confidently recommend our team to the people they care about. We’re so glad Gina and the rest of our staff have been there for you and your referrals, and we’re incredibly grateful for your continued support and partnership!"
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Monica Sicre

September 1, 2026

5  out of  5
rating by Monica Sicre
"Our experience with Traci has been great! She got us a good quote on our car and renters insurance she helped us save money which is great ,We all want to save She is helpful, professional, and always happy to answer any questions I recommend her to others."
We responded:
"Monica, thank you so much for the wonderful review! We’re so happy to hear that Traci was able to help you find a great rate on your auto and renters insurance and save you some money along the way. She truly cares about making sure our customers understand their options and feel good about their coverage. We really appreciate you trusting our State Farm office with your insurance needs and are so glad to have you with us!"
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Emelina Holland

September 1, 2026

5  out of  5
rating by Emelina Holland
"We recently changed to StateFarm insurance and were able to save money. Traci was great and the process went smoothly."
We responded:
"Emelina, thank you so much for the great review and for choosing our State Farm office! We’re so happy Traci was able to make the switch easy and smooth while helping you save on your home and auto insurance. We truly appreciate the opportunity to earn your business and are excited to have you as part of our State Farm family!"
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Scott Leininger

September 1, 2026

5  out of  5
rating by Scott Leininger
"Jerome and his staff have been very helpful with my insurance and always so very kind when I call. Kathy is a joy to talk to."
We responded:
"Scott, thank you so much for the kind words! It means a lot to me and our entire team to know you’ve always felt well taken care of when you call our office. We’re especially glad to hear your shoutout to Kathy. She truly is a joy and cares so much about the people she helps! We really appreciate your trust in us with your home and auto insurance and are grateful to have you as part of our State Farm family."
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Cynthia Morales (Brow Expressions)

August 26, 2026

5  out of  5
rating by Cynthia Morales (Brow Expressions)
"Great rates and a painless process. Pleasure to work with."
We responded:
"Cynthia, thank you so much for the wonderful review! We’re glad we could make the process easy and painless while also getting you a great rate. It was a pleasure working with you as well, and we truly appreciate you choosing our team for your insurance needs!"
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dwayne poage

August 26, 2026

5  out of  5
rating by dwayne poage
"She was very easy to talk with very pleasant. Call the information I needed there is no pressure to buy anything more expensive. When I asked her about something more expensive the price was so good I upped my insurance coverage. 😀👍🏼👍🏼"
We responded:
"Dwayne, thank you so much for the great review! We’re happy to hear you had such a pleasant and pressure free experience. Our goal is always to give you the information you need, answer your questions, and help you find the coverage that makes the most sense for you. Even better when we can help you get more coverage at a great price! We truly appreciate your trust and your business! 😀👍🏼"
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Janel Garner

August 26, 2026

5  out of  5
rating by Janel Garner
"Gina at the front desk is an amazing human! She is so kind, caring and helpful! She went out of her way to help me and I cannot thank her enough!"
We responded:
"Janel, thank you so much for your kind words! We’re so happy to hear that Gina was able to go above and beyond to help you. She truly cares about our customers, and we’re very lucky to have her on our team. We really appreciate you taking the time to share your experience with us! ❤️
"
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Irene Lea Smith

August 21, 2026

5  out of  5
rating by Irene Lea Smith
"Traci is an incredible team member. She answers all my questions without making me feel dumb. I honestly don’t understand insurance and she is very knowledgeable with all aspects of our insurance even when traveling out of state"
We responded:
"Irene, thank you so much for the wonderful review! We’re so glad to hear that Traci has been such a helpful resource for you. Insurance can definitely be confusing, and we always want our customers to feel comfortable asking questions and confident in their coverage. Traci truly cares about making sure our customers understand their insurance and feel taken care of wherever life takes them. We really appreciate your trust in our team and your kind words!"
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Gina Attaguile

August 20, 2026

5  out of  5
rating by Gina Attaguile
"Such a wonderful place to have insurance! Everyone is so caring and attentive! I just got a 20% reduction on my auto rate and could not be happier!!! Don’t hesitate to reach out to get a quote! 😊 Great team and nice atmosphere!!!!!!"
We responded:
"Gina, thank you so much for the kind words!

We’re really glad to hear you had a great experience with our team. Taking care of people and making sure they feel looked after is what we’re all about. And a 20% savings is always something to celebrate!

We truly appreciate you trusting us with your auto, renters, and life insurance — and for encouraging others to reach out as well. That means a lot to us. Thanks again!"
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Brenda Diaz

August 5, 2026

5  out of  5
rating by Brenda Diaz
"Kathy and Jerry are the best their customer service is phenomenal!!!"
We responded:
"Thank you so much, Brenda, for your kind words! We truly appreciate you taking the time to share your experience. Kathy and the entire team are dedicated to providing exceptional customer service, and we are thrilled to hear your feedback. We're grateful for your support and look forward to helping you again whenever you need us!"
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Sára Vorochtová

July 9, 2026

5  out of  5
rating by Sára Vorochtová
"Very helpful, professional and very nice staff! They are good at explaining the coverages that are available before issuing your policies."
We responded:
"Thank you for your kind words! We're delighted to hear that you found our staff helpful, professional, and friendly. We strive to provide the best service possible, and your feedback means a lot to us. If you ever need anything else, please feel free to reach out."
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Dustin Music

June 27, 2026

5  out of  5
rating by Dustin Music
"Gina saved us over $3000 per year. Great service, very knowledgeable, couldn't have been any better."
We responded:
"Thank you so much, Dustin, for your wonderful review! We’re so happy Gina was able to help you save over $3,000 a year while making the process easy and stress-free. She truly enjoys helping our customers find the right coverage at the best value, and your kind words mean so much to all of us. Thank you for trusting us with your home and vehicle insurance. We sincerely appreciate your support and look forward to being here for you whenever you need us!"
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Alison Halbert

June 26, 2026

1  out of  5
rating by Alison Halbert
"I have been a State Farm customer since I was 16 and old enough to derive. When I bought my first house I had Stare Farm insure it without a second thought.
Then I filed my first claim 16 years later: I have hail damage. All of my neighbors have hail damage. 1000s of round dings in the shingles and vents but Stare Farm insists that is normal wear and tear.
Every roofer told me oh State Farm doesn’t pay for roof claims. Every roofer was right. Every neighbor without Stare Farm got a new roof covered. Everyone with Stare Farm was denied.
So maybe State Farm offers you a good rate; it doesn’t matter if it doesn’t pay claims.
Our money goes to a football stadium and executives. Feels like fake insurance.
Jerome and his staff are very nice and professional. That doesn’t change the fact that when I needed my insurance to actually cover something, it didn’t.
I urge everyone reading this review to look at Trust Pilot reviews of Stare Farm. There is review after review of stories exactly like mine. Good customers who bought insurance in good faith and State Farm denying roof after roof claim while the neighbors with other insurance have their claims covered.
State Farm homeowners insurance does not seem to cover anyone roof for damage.
Thankfully I’ve never had a fire or flood but I am very concerned that there would be no coverage with Stare Farm regardless of the damage and loss incurred. It seems to be worthless"
We responded:
"Alison, thank you for your feedback. We understand how frustrating it can be when a claim decision does not align with your expectations, especially after many years as a customer. We appreciate your kind words about our team, and we’re sorry to hear about your disappointment with the outcome of your hail claim.
While claim investigations and coverage determinations are handled by State Farm’s claims department based on the policy terms and inspection findings, our office is always available to help customers understand the process, review available options, and facilitate additional discussions when questions arise.
We truly value the many years you have trusted State Farm with your insurance needs. If there is anything further our office can do to assist, please don’t hesitate to contact me directly.
Jerome
"
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Amy

June 23, 2026

5  out of  5
rating by Amy
"I had a great experience working with Jerome. He was responsive, knowledgeable, and made switching insurance incredibly easy. He saved me hundreds of dollars while making sure I had the coverage I needed. I really appreciate his help and would definitely recommend him to anyone looking for insurance!"
We responded:
"Amy, thank you so much for the wonderful review! It was a pleasure helping you with your auto insurance. I’m glad we were able to make the switch easy and find coverage that fit your needs while saving you money. Our goal is always to provide knowledgeable, responsive service and help our customers make informed decisions about their protection. We truly appreciate your trust and your recommendation. Welcome to our State Farm family, and please don’t hesitate to reach out if we can help with anything in the future!"